SHIPPING AND HANDLING ORDER PROCESSING All orders placed on https://metalwood.studio are processed Monday-Friday and shipped within 1-2 business days (excluding major holidays and weekends). Once your order is shipped, you will receive an email with your tracking information. **If you ordered during a peak period or if you placed and order over the weekend, cancellations may not be possible** LOST OR STOLEN PACKAGES Metalwood is not responsible for any lost or stolen shipments confirmed delivered by the courier. We advise you contact your payment provider. For more information email us at info@metalwood.studio. RETURN GUIDELINES RETURN POLICY You have up to 14 days upon receiving your shipment to return items purchased from https://metalwood.studio. Visit our self service returns portal by clicking the link below: US Customers - https://metalwoodstudio.loopreturns.com/ Item(s) purchased must be in new, unused condition with original tags still attached. We do not accept returns or exchanges for Metalwood products not purchased from https://metalwood.studio Domestic returns are free when you use our pre-paid returns shipping label upon review. International orders are final sale and are not eligible for return. SPECIAL COLLABORATION AND EXCLUSIVE PRODUCT For any purchases containing exclusive items or products made in collaboration with one of our valued brand partners, ALL SALES ARE FINAL. ITEMS PURCHASED DURING THE SALE PERIOD All sale items are final. TERMS OF USE These terms and conditions of use (the “terms”) set forth the terms on which Metalwood Studio, LLC. (“Metalwood Studio”) provides you access to this web site (“Site”). You should read the terms carefully before using the site. By using the site, you acknowledge that you have read and that you agree to abide by the terms, including the privacy policy incorporated herein by reference. If at any time you no longer agree to be bound by these terms, you should immediately cease use of this site. DISCLAIMER You expressly acknowledge that your use of this site is at your sole risk. Metalwood Studio is providing this site and its contents on an “as is, as available” basis and makes no representations or warranties of any kind with respect to this site or its contents. To the maximum extent permitted by law, Metalwood Studio disclaims all such representations and warranties, including but not limited to warranties of merchantability and fitness for a particular purpose – some jurisdictions do not allow the exclusion of implied warranties in certain circumstances, so the above exclusion may not apply to you. In addition, Metalwood Studio does not represent or warrant that the information or merchandise provided through this site is accurate, complete or current. Products, price and availability information are subject to change at any time without notice. The prices listed on this Site are not offers to form a contract but merely an advertisement for offers. Except as specifically stated on this Site, under no legal theory, tort, contract or otherwise shall Metalwood Studio nor any of its directors, officers, employees, related companies, subsidiaries, merchants, content providers or any other party involved in the creation or maintenance of this site be liable for the following arising out of or in connection with the use of or inability to use this site: indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. Some jurisdictions prohibit the exclusion or limitation of liability for consequential or incidental damages. Accordingly, the limitations and exclusions set forth above may not apply to you. Metalwood Studio also assumes no responsibility, and shall not be liable for any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing in the Site or your downloading of any materials, data, text, images, video, or audio from the Site. RAFFLES Entering this raffle constitutes full and unconditional agreement to these Terms and Conditions, which are final and binding in all matters related to entry and release product purchase. Eligibility is contingent upon fulfilling all requirements set forth herein. A registered email address, phone number, zip/postal code and preferred size/color are required. Must present a valid government-issued photo ID upon purchase in-store. Entry name must match the name on photo identification. Limit one release product per person, per color. Any duplicate entries per color will be disqualified. Once entered, registration details cannot be amended Purchases are only valid for the registered name and email address, product, size and color specified upon raffle entry. Recipient's opportunity to purchase the release product is subject to stock availability. Entries are non-transferable. Entries cannot be sold, transferred, assigned or otherwise provided to anyone else. Evidence of such behavior by any account holder will result in disqualification. The raffle entry process is subject to change at any time at Metalwood Studio, LLC’s discretion. When the raffle closes, winners will be notified via email. Metalwood Studio, LLC reserves the right in its sole discretion to disqualify any individual it finds to be tampering with the entry process or the operation of entering a raffle and/or product purchase or to be acting in violation of these Terms and Conditions. Any attempt by any person to undermine the legitimate operation of registration and/or product purchase may be a violation of criminal and civil law, and, should such an attempt be made, Metalwood Studio, LLC reserves the right to seek damages from any such person to the fullest extent permitted by law. PROMOTIONAL OFFERS, CONTESTS, AND SWEEPSTAKES Metalwood Studio, LLC reserves the right to cancel any transaction due to unauthorized, altered, fraudulent, or ineligible use of discount and to modify or cancel this promotion due to system error or unforeseen problems at any time. Please read the official rules that may accompany each promotion, offer, coupon, discount, contest and/or sweepstakes. Promotional offers and discounts do not apply to gift cards, shipping and handling, or taxes. Discounts will appear upon checkout and may or may not be eligible to be combined with any other offers or discounts. Special offers, coupons, or discounts cannot be used in conjunction with other offers unless specifically stated in offer official rules. COMMUNICATIONS PROVIDED BY USER Any communication or material you transmit to the Site by electronic mail or otherwise, including any data, questions, comments, suggestions, or the like is, and will be treated as, non-confidential and non-proprietary. Anything you transmit or post may be used by Metalwood Studio or its affiliates for any purpose, including but not limited to reproduction, disclosure, transmission, publication, broadcast, and posting. Furthermore, Metalwood Studio is free to use any ideas, concepts, know-how, or techniques contained in any communication you send to the Site for any purpose whatsoever, including but not limited to developing, manufacturing and marketing products using such information. By posting any communication or material on the site, you grant Metalwood Studio and its affiliates a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such reviews and comments in an unlimited manner. You also grant Metalwood Studio and its affiliates and sublicensees the right to use the name that you submit with any review or comment, if any, in connection with such communication. SITE CONTENTS LINKS TO THIRD PARTY SITES The Site may contain links to other Web Sites (“Linked Sites”). The Linked Sites are not under the control of Metalwood Studio and it is not responsible for the contents of any Linked Site, including without limitation, any link contained in a Linked Site, or any changes or updates to a Linked Site. Metalwood Studio is not responsible for webcasting or any other form of transmission received from any Linked Site. Metalwood Studio is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Metalwood Studio of the Linked Site or any association with its operators. SHOPPING Metalwood Studio does not guarantee, warrant or endorse any product or service not manufactured or performed by Metalwood Studio, nor do we have any liability or responsibility for the quality or performance of any product or service not manufactured or performed by Metalwood Studio. You hereby agree to supervise usage by, and be responsible for the actions of, any minors who use your computer and/or registration account to access Metalwood Studio. ORDER ACCEPTANCE The receipt of an e-mail order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. Metalwood Studio reserves the right, without prior notification, to limit the order quantity on any item and/or refuse service to any customer. Verification of information may be required prior to the acceptance of any order. COLOR We have made every effort to display as accurately as possible the colors of the advertised products that appear at the Site. However, the actual colors you see will depend on your monitor. We cannot guarantee that your monitor will display any color accurately. PRIVACY Metalwood Studio agrees to adhere to all applicable United States federal and state laws, statutes, and regulations relating to the collection and use of personal information from Site visitors. INDEMNIFICATION You agree to defend, indemnify and hold Metalwood Studio harmless and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the Site. CHOICE OF LAW The Terms shall be governed by and construed in accordance with the laws of the State of California, United States of America, without regard to conflict of laws provisions. You hereby consent to the exclusive jurisdiction and venue of the federal or state courts in Los Angeles, California in all disputes arising out of or relating to the use of the Site. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including without limitation this paragraph. You agree that no joint venture, partnership, employment, or agency relationship exists between you and Metalwood Studio as a result of this agreement or use of the Site. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect. Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and Metalwood Studio with respect to the Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and Metalwood Studio with respect to the Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. TERMINATION Metalwood Studio reserves the right, in its sole discretion, to terminate your right to use the Site and any rights provided to you under these terms at any time, without notice, and accordingly deny you access to the Site, if you fail to comply with any term or provision. Upon termination, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials. PRIVACY POLICY Metalwood Studio knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy. By visiting https://metalwood.studio, you are accepting the practices described in this Privacy Policy. WHAT PERSONAL INFORMATION DOES METALWOOD STUDIO GATHER ABOUT CUSTOMERS? Information That You Provide: We receive and store any information that a customer enters on our website or gives us in any way. This information is used to enhance your experience on our website, to respond to your requests, to customize your shopping experience and to communicate with you. Automatic Information: Some information is received and stored automatically whenever you interact with us. "Cookies" are one example of this type of information. In internet terms, a "cookie" is a text file that websites send to visiting computers/devices to identify the visiting computer/device. We also may use third-party website analytics tools. These tools collect information about visitor traffic on our website and mobile applications. Mobile: When you use the Metalwood Studio mobile site, we may receive information about your location and your mobile device. This information may be used to provide you with personalized content. Information from Other Sources: We might also receive information about you from other sources and add it to our account information. All information gathered is for the sole purpose of personalizing and improving your user experience. HOW DOES METALWOOD STUDIO USE YOUR CONTACT INFORMATION? We use your contact information for the following purposes only: Register you as a user on our website; Manage and/or maintain your user account and wish list on our website; Process and deliver purchases, returns, backorders etc; Communicate with you and provide customer support; Let you know about products, promotions and events that might be of special interest to you; If for some reason you would prefer not to receive emails from Metalwood Studio simply email a request to info@metalwood.studio with the word "UNSUBSCRIBE" in the subject line. Please note that any requests to remove or update your contact information may take seven to ten working days to take effect. HOW DOES METALWOOD STUDIO USE YOUR OTHER CUSTOMER INFORMATION? Customize our services and product offerings to suit your needs and interests; Record purchases that you have made on our website; Let you communicate with us through social networks and other media; Allow you to post comments on our website, on social networks and other media; Protect you against fraud and unauthorized transactions, including identifying potential unauthorized users and/or hackers; Enforce our Terms of Use; Comply with applicable legal requirements, industry standards and our policies. DOES METALWOOD STUDIO SHARE CUSTOMER INFORMATION? Your privacy is always respected when you shop with Metalwood Studio or use the Metalwood Studio mobile site. From time to time we might establish business relationships with other persons or entities whom we believe trustworthy and whom we have asked to confirm that their privacy policies are consistent with ours. Your customer information is sometimes shared with such carefully selected partners in order to enhance your shopping experience. We also sometimes allow third-party companies to collect certain anonymous information (e.g. mouse clicks, mouse movements, scroll behavior and/or keystroke activity) during your visits in order to further enhance your shopping experience. Notice to California Residents: If you are a California resident, California Civil Code Section 1798.83 permits you to request information regarding the disclosure of your personal information by Metalwood Studio to any third parties, including (i) a list of the categories of personal information about you that Metalwood Studio has disclosed to third parties for the third parties’ direct marketing purposes during the calendar year preceding your request, (ii) the names and addresses of such third parties, and (iii) if the nature of the third parties’ business cannot reasonably be determined from their names, examples of the products or services marketed sufficient to give you a reasonable indication of the nature of the third parties' business. To submit a request with the subject heading "CALIFORNIA PRIVACY REQUEST" to info@metalwood.studio. HOW SECURE IS MY CUSTOMER INFORMATION? All transactions submitted to us are encrypted with 128 SSL software which encrypts information you input to protect it from interception by outside parties. Metalwood Studio is committed to maintaining the highest levels of security and protection against fraud. We stay up-to-date with the latest in security technologies to ensure that your credit card information, contact information and shipping/billing information are confidential and safe. Unfortunately, however, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your contact information, to the extent permitted by law, we do not guarantee or warrant the security of any information you transmit to or from our websites, you do so at your own risk. WHAT CHOICES DO I HAVE? As discussed above, you can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of certain Metalwood Studio and Metalwood Studio mobile site features. If you do not want to receive e-mail or other mail from us or if you have any questions about how your information is being used, please simply send a request to info@metalwood.studio. ARE CHILDREN ALLOWED TO USE HTTPS://METALWOOD.STUDIO? Metalwood Studio does not sell products for purchase by children. If you are under 18, you may use Metalwood Studio only with the involvement of a parent or guardian. CONDITIONS OF USE, NOTICES, AND REVISIONS If you choose to visit https://metalwood.studio, your visit and any dispute over privacy is subject to this Policy and our Terms of Use. If you have any concern about privacy at Metalwood Studio please contact us at info@metalwood.studio with a description of your concern, and we will try to resolve it. Our Privacy Policy and the Terms of Use for Metalwood Studio are subject to change without notice. Such changes will go into effect on the date that the notice is posted, will apply to all current and past users of our website and will replace any prior policies that are inconsistent. Your continued use of our website or other services constitutes your acceptance of the practices described in the revised Privacy Policy and Terms of Use. DO NOT SELL MY PERSONAL INFORMATION Your rights under the California Consumer Privacy Act The California Consumer Privacy Act (CCPA) provides you with rights regarding how your data or personal information is treated. Under the legislation, California residents can choose to opt out of the “sale” of their personal information to third parties. Based on the CCPA definition, “sale” refers to data collection for the purpose of creating advertising and other communications. LEARN MORE ABOUT CCPA AND YOUR PRIVACY RIGHTS.
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